The communication and “customer service skills” of police officers can significantly improve ‘quality of interaction’ and how the public and the victims of crime feel about their experience and treatment by the police during their interactions.
The City of Clearwater, Florida Police Department has publicly acknowledged that their customers are the residents of Clearwater. Consider this loose analogy: the customer, for the police, is not the criminal, just like the customer for Orkin® is not the bug.
In this written assignment, I would like for you to address the following questions:
- In what ways might the general public be thought of as “customers” of a police department?
- Who are the true “customers” of law enforcement?
- What implications does this have – especially for Community Policing?